Hi Rachel, we are so sorry to hear your gift took longer than expected to be delivered to its recipient. We shipped your order via UPS priority on December 16th from Portland, OR, which should have arrived in more than enough time in our experience. Unfortuneately we have no control over UPS' handling of packages after this point. Our tracking does show that delivery was attempted on December 23rd which was within our guaranteed delivery window. As you noted, open hours of the receiver are outside of our control, as is shipping tracking which is through the carrier (UPS in this case.)
We pay close attention to order notes, and if you requested no bitters, they should not have been included. Please let us know if this was not the case once package is received!
We understand that this was a frustrating experience and sincerely hope your gift is received with delight upon delivery. We hope to continue to welcome you into our New York shop and that any future online orders reach their destinations safe and sound.
The Meadow was recently featured in The Culture Trip's list of "Lower Manhattan's 10 Best Specialty Food Stores". Check out the link below to see what they had to say about us and to explore all the other amazing shops we were highlighted with!
