Here you will find answers to some of the most commonly asked questions, plus useful links to our guides on craft salt, Himalayan salt blocks, chocolate, and even fermenting sausage. We are currently updating this page regularly to add more FAQs.
Updated March 21st, 2023
Q: Are you currently offering curbside pickup in Portland?
A: Yes! "Porchside" Pickup at The Meadow SE Hawthorne
How it works:
You can order one of two ways in Portland:
Q: How can you do this to me?! A product I love is out of stock.
A: It happens; sometimes tiny makers hit a snag in production, or we underestimate how much you love something, and your favorite goody sells out. But if you’re flipping out, imagine how hard people work to bring to you a thing worth flipping out over! Shoot us a note and we’ll let you know the moment it’s back in. The best things are precious, and often rare!
Q: How long does it take to ship my order once it's placed?
A: Most orders will be processed within 3-4 business days of receipt of your order. Many orders are shipping sooner than that! Please note orders are not processed or shipped on weekends or holidays.Please allow an additional 3-4 business days for the package to get to you once it leaves our shop. If you need your order by a certain date, please place your order with 7-10 days wiggle room to ensure it gets to you. We are picking, packing and shipping orders around the clock. Thank you for your understanding and support!
Q: I'd like to place an order with multiple "Ship To" addresses. Can I do this in one order?
A: We are happy to accomodate bulk shipping orders. Please email us at email@example.com with your request.
Q: I forgot to include a Gift Note with my order or I need to update my "Ship To" address. Help!
A: Please respond to your order confirmation email or email us at firstname.lastname@example.org within 2 hours of placing of your order:
Q: Help! I just placed an order, but haven't received a confirmation email with my order number. Did you receive my order?
A: Yes, we most certainly received your order! Sometimes our confirmation emails go to spam folders. Please check there for an email from email@example.com with order details. All orders start with TM#. If you'd like to triple confirm any details of your order, please email us at firstname.lastname@example.org
Q: I received a shipping confirmation email, but when I click on the tracking link there is no/limited information available. Help!
A: Please check your tracking link again in 24 hours. It takes time to activate. Your package will get where it's going! And USPS, UPS and the like are really good at getting packages to people. *Our Heroes*
Q: I forgot to punch in a discount code. Can you/I still apply a discount code after I placed my order?
A: All discount codes or promos must be applied at the time of checkout. Only one discount code may be used at a time. Unfortunately, we are unable to retroactively apply discount codes after checkout. Thank you for your understanding.
Q: I missed a sale or promotion. Can you retroactively apply it to my order?
A: All promos or sales must be applied during the promotion window. Unfortunately, we are unable to retroactively apply any sale or promo deals after the offer expires. Please sign up for our mailing list, or follow us on facebook and instagram @atthemeadow to stay up-to-date on any promos or sales.
Q: I'm having trouble navigating your website. Can you please help me?
A: Yes, we are here to help. Please email us at email@example.com with the following information:
Upon receipt of the information above, we will send you a link to "Complete Your Purchase", where you will enter your payment information. Please allow 48 hours for us to send you the information to complete your purchase.
Q: Do you offer discount pricing or a discount code if I purchase 5 or more of an item, or have an order over a certain dollar amount?
A: Not at this time. If you are a restaurant, bar, chef, food manufacturer or retail shop interested in wholesale salt offerings, please connect with us at Bitterman Salt Co. or firstname.lastname@example.org
Q: Can I return an item?
A: We want to make you happy. If, for whatever reason, you are not completely satisfied with your purchase, your items may be returned for a full refund within 14 days of purchase (in shop orders) or receipt of your shipment (online orders). However, due to health and safety regulations, we are unable to accept returns and all sales are final on the following items: chocolate bars, caramel sauces, drinking chocolates, anything perishable or otherwise edible (chips, caramel corn, nuts, etc)
Q: Do you sell "Black Salt"?
A: Yes, we do. Here at The Meadow, we call it Kala Namak Indian Black Salt. It's commonly used in vegan/vegetarian dishes, as it lends a sulfuric, eggy taste to many dishes, like tofu scrambles. It's also fantastic on curry!
Minerals in Himalayan Pink Salt: Spectral Analysis
What is Kala Namak, aka Indian Black Salt?
Q: Do you have any information on how to cook on a salt block?
A: YES! *Brags for a moment*
We wrote the first ever book, in the history of ever, on Salt Block Cooking. It's called... Salt Block Cooking by Mark Bitterman (owner of The Meadow). And with more than 400,000 copies sold, we are dang proud of this book. Check it out! If you've ever watched a video on YouTube where someone's cooking on a salt block, you've likely seen content in action from this book.
Also, for BBQ lovers: We wrote a new book for grilling on a salt block called, you guessed it, Salt Block Grilling.
Q: Can you really cook on a salt block?
A: Yes, you sure can. We will be updating our guides to cooking on salt blocks. In the meantime, check out these old school, vintage guides we created some time ago.
Himalayan Salt Blocks 101 | Guide to Himalayan Salt Blocks
How to Cook Steak on a Himalayan Salt Block
Minerals in Himalayan Pink Salt: Spectral Analysis
Q: Is chocolate good for me?
A: YES! Chocolate is a nutrient dense, whole food, and fermented to boot.
Q: Is your chocolate vegan?
A: We are lucky to carry an amazing selection of naturally vegan chocolate from an amazing community of beautiful artisan chocolate makers. That is to say, so many of the chocolates we sell contain only 2 or 3 ingredients: cacao, cocoa butter (vegan; naturally plant-derived from the cocoa pod); and sugar! We also just launched our own line of organic chocolate, much of which is vegan!
Call Us: 503-288-4633
Email Us: email@example.com