Frequently Asked Questions
Got questions? We got answers! Here you will find answers to some of the most commonly asked questions, plus useful links to our guides on craft salt, Himalayan salt blocks, chocolate, and even fermenting sausage. We regularly update this page.
Updated July 25th, 2023
Most orders are processed within 1-2 business days of receipt of your order. Many orders are shipping sooner than that! Please note orders are not processed or shipped on weekends or holidays. Please allow an additional 4-5 business days for the package to get to you once it leaves our shop. If you need your order by a certain date, please place your order with 7-10 days wiggle room to ensure it gets to you. We are picking, packing and shipping orders around the clock. Thank you for your understanding and support!
We want to make you happy. If, for whatever reason, you are not completely satisfied with your purchase, your items may be returned for a full refund within 14 days of purchase (in shop orders) or receipt of your shipment (online orders).
However, due to health and safety regulations, we are unable to accept returns and all sales are final on the following items: chocolate bars, caramel sauces, drinking chocolates, anything perishable or otherwise edible (chips, caramel corn, nuts, etc)
Yes! "Porchside" Pickup at The Meadow SE Hawthorne
- 3731 SE Hawthorne Blvd, Portland, OR 97214
- Every day
- "Porchside" Pickup hours: 11am to 7pm
How it works:
You can order one of two ways in Portland:
- Call to place order: 503-288-4633
- Place your order online and select "Local Pickup" at checkout.
- Your order will typically be ready for pickup within 1-2 hours.
- You will receive an email notification when your order is ready for pickup.
Yes! Send us an email at firstname.lastname@example.org and we will arrange this for you! Please note our online inventory is tied to our physical Hawthorne retail shop, so when using our website, this is the default pickup location.
It happens; sometimes tiny makers hit a snag in production, or we underestimate how much you love something, and your favorite goody sells out. But if you’re flipping out, imagine how hard people work to bring to you a thing worth flipping out over! Shoot us a note and we’ll let you know the moment it’s back in. The best things are precious, and often rare!
Please respond to your order confirmation email or email us at email@example.com within 2 hours of placing of your order:
- Subject line Help for TM#XXXXXXX
- Your Gift Note
- Your updated shipping address
- Anything else
- Phone number
Please check your tracking link again in 24 hours. It takes time to activate. Your package will get where it's going! And USPS, UPS and the like are really good at getting packages to people. *Our Heroes*
Yes, we are here to help. Please email us at firstname.lastname@example.org with the following information:
- Subject line New Order for TM#XXXXXXX
- Item(s) you'd like to order
- Name of products and variants/size if applicable
- Quantity of each item
- Your first and last name
- Email address
- Shipping address
- Billing address
- Phone number
Upon receipt of the information above, we will send you a link to "Complete Your Purchase", where you will enter your payment information. Please allow 48 hours for us to send you the information to complete your purchase.
All discount codes or promos must be applied at the time of checkout. Only one discount code may be used at a time. Unfortunately, we are unable to retroactively apply discount codes after checkout. Thank you for your understanding.
All promos or sales must be applied during the promotion window. Unfortunately, we are unable to retroactively apply any sale or promo deals after the offer expires. Please sign up for our mailing list, or follow us on facebook and instagram @atthemeadow to stay up-to-date on any promos or sales.
Not at this time. If you are a restaurant, bar, chef, food manufacturer or retail shop interested in wholesale salt offerings, please connect with us at Bitterman Salt Co. or email@example.com
Yes, we do. Here at The Meadow, we call it Kala Namak Indian Black Salt. It's commonly used in vegan/vegetarian dishes, as it lends a sulfuric, eggy taste to many dishes, like tofu scrambles. It's also fantastic on curry!
Himalayan Salt Blocks
YES! *Brags for a moment*
We wrote the first ever book, in the history of ever, on Salt Block Cooking. It's called... Salt Block Cooking by Mark Bitterman (owner of The Meadow). And with more than 400,000 copies sold, we are dang proud of this book. Check it out! If you've ever watched a video on YouTube where someone's cooking on a salt block, you've likely seen content in action from this book.
Also, for BBQ lovers: We wrote a new book for grilling on a salt block called, you guessed it, Salt Block Grilling.
Yes, you sure can. We will be updating our guides to cooking on salt blocks. In the meantime, check out these old school, vintage guides we created some time ago.
We are lucky to carry an amazing selection of naturally vegan chocolate from an amazing community of beautiful artisan chocolate makers. That is to say, so many of the chocolates we sell contain only 2 or 3 ingredients: cacao, cocoa butter (vegan; naturally plant-derived from the cocoa pod); and sugar! We also just launched our own line of organic chocolate, much of which is vegan!