I ordered a Mystery Happy Hour box for my father's birthday and I chose the Manhattan option. I clearly stated in the instructions that my father is ALLERGIC to chocolate but they didn't listen and sent my dad chocolate bitters as well as a cocktail recipe card that included the chocolate bitters. I'm really disappointed in this. What was nice about the box was that it came with caramels which my father loves and also the popcorn and the salts. I'm not sure I'll use the service again since the allergy was ignored. :(
Thanks for your feedback. We've sent you an email to resolve this mix up!
A good friend took time out of her hectic schedule to help me when I called for advice. She mentioned cosmos and the Mystery Happy Hour Box was a perfect gift! She and her hubby enjoyed the variety of thoughtful items.
In the notes section at check out I stated I was allergic to nuts & peanuts, and also asked for a note to be put on the card. My message wasn’t included on the card, which was a minor annoyance, but then I bit into an unmarked chocolate and tasted hazelnut. I wrote them an email about my experience, and was told that no notes were included with my order. I now see that there are at least two other reviewers who mentioned problems with their notes not being followed, including someone else with allergies. Maybe it is a computer/tech problem, but they’ve already been put on notice about it and it’s still happening.
Thanks so much for your feedback! While we have definitely had problems in the past regarding our notes section, we have recently updated our website to further prevent any glitches from happening again and our very small crew here is always working to make sure our website is as user friendly (and glitch-free!) as possible. We are so sorry this happened and have contacted you privately to make sure this situation is remedied :)
I sent a mystery box as a gift and it was perfect. I knew you guys would deliver a lovely treat.
Really enjoyed giving and receiving these gifts. One request...can you make the recipe cards available on the website? Can’t seem to ever find these around the house (+ they end up as coasters and get a little messy)!