The Kitchn: 
April 2012

by Cesar Delgadillo

We are often quick to complain long and loud about bad customer service experiences. But what about great experiences? Sometimes a company just goes above and beyond in service — whether that is seen in correcting a mistake, offering special education and resources to customers, or just being all-round nice people. What are your stories of amazing customer service from kitchen shops and brands? Other kitchen shops simply go above and beyond in education and resources for their customers. Mark Bitterman loves to teach customers about salt at his shop in Portland.

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